ThinkAbout Your Customer

Build the thinking agility to recognize customer and product thinking “clues,” adapt to diverse customer needs, and develop strong internal and external relationships.

ThinkAbout Your Customer is a group learning program, built on the foundation of Whole Brain® Thinking.

In this program your employees will learn how apply Whole Brain® Thinking skills and concepts to understand, plan for and adapt to a customer or prospect’s thinking preferences to be more responsive to their needs.

Learning Sections

Each section is 1 hour, and designed to stand alone or as part of the full program.

  1. Identifying Your Customer
  2. Knowing Your Product/Service
  3. Matching Products and Services to Customers
  4. The Buying Decision

Learning Objectives

  • Understand how thinking preferences affect communication with your customers.
  • Identify customers’ thinking preferences in relation to your own preferences and the situation.
  • Adapt your thinking preferences to your customers’ as needed.

Take the next steps towards improving customer retention and loyalty.

Start Thinking
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Whole Brain Manager