ThinkAbout Problem Solving™

Module summary

As someone recently said, “Too many of today’s problems are yesterday’s solutions”. In the rush to solve problems and get them out of the way, too many business decisions are made with little or no real thought. People look at what facts they have in front of them and take action without thinking things through. The Whole Brain® approach to problem solving ensures that all aspects are considered and the action taken will solve the real problem so the problem will not come back later on.

Who should attend?

• Ideal for frontline staff and anyone who faces problems as part of their jobŒŒ
• Supervisors, team leaders and individual contributorsŒŒ

Prerequisites

Participants need to have attended the Start thinking workshop or have received an in-depth debrief of their HBDI® Profile

Typical time investment

4 hours

Learning outcomes

At the end of this module participants will be able to:

• diagnose the different types of problems they face at workŒŒ
• understand the impact their thinking preferences have on the way they solve problemsŒŒ
• use the Whole Brain Model™ to understanding how other people solve problemsŒŒ
• use the Whole Brain Problem Solver™ to solve real business problemsŒŒ
• solve both ‘fix it’ and ‘do it’ type problems fast and effectivelyŒŒ
• solve problems effectively both on their own and with other people.ŒŒ

Key activities

• Whole Brain® reviewŒŒ
• Review the use of Whole Brain® Thinking at workŒŒ
• Diagnose the different types of problemsŒŒ
• Review the impact that thinking has on problem solvingŒŒ
• Solve problems using the Whole Brain Problem Solver™

Module topics

Introduction

• Reviews the application of skills from any previous moduleŒŒ
• Reviews understanding of the Whole Brain Model™ŒŒ
• Answers any outstanding questions or issuesŒŒ

Think about problem solving

• Overviews the module contentŒŒ
• Highlights the learning outcomesŒŒ
• Highlights the importance of this moduleŒŒ

Thinking preferences and problem solving

• Applies the Whole Brain Model™ to problem solvingŒŒ
• Shows the impact that thinking preferences have on problem solvingŒŒ

The Whole Brain Problem Solver™

• Introduces the Whole Brain Problem Solver™ŒŒ
• Overviews the 4-step process in Whole Brain® Problem SolvingŒŒ

Problem Solving exercises

• Practices using the Whole Brain Problem Solver™ ŒŒ
• Builds skills and awareness in problem solvingŒŒ

On-the-job application

Initiates the transfer of skills to the job, in specific situations ŒŒ

Module summary

Reviews the module contentŒŒ
Reinforces the key learning points