ThinkAbout Communicatingâ„¢

Module summary

Communicating is something everyone does all day, every day. An organisation cannot survive without effective communication. Yet despite their best efforts, people often have difficulty giving and receiving even simple messages.

Using Whole Brain Technology® can improve this give-and-take process by providing a new and different framework for taking in and sending out messages. Speakers are able to tailor their messages so that they are more easily heard and understood. Listeners use their insights about their thinking preferences to help themselves listen more openly and attentively. The result is a dramatic improvement in the exchange of ideas and information.

Who should attend?

• Anyone who wants to enhance the way they communicate.ŒŒ
• Sales and customer service people, managers and supervisors and any one who interacts with others on a regular basis.ŒŒ

Prerequisites

Participants need to have attended the Start thinking workshop or have received an in-depth debrief of their HBDI® Profile.

Typical time investment

4 hours

Learning outcomes

At the end of this module participants will be able to:

• use the Whole Brain Model™ as a way of understanding how other people communicateŒŒ
• recognise their own communication style and the implications it hasŒŒ
• recognise and understand the ‘language’ that someone else is usingŒŒ
• communicate more effectively with people by using the languages of the various quadrantsŒŒ
• use the Whole Brain Model™ to avoid misunderstandings and miscommunicationsŒŒ
• communicate in a more whole brained way.ŒŒ

Key activities

• Whole Brain® reviewŒŒ
• Learning the languages of the brainŒŒ
• Planning a challenging communicationŒŒ
• The Whole Brain Communicator™

Module topics

Introduction

• Reviews the application of skills from any previous moduleŒŒ
• Reviews understanding of the Whole Brain Model™ÂŒÂŒ
• Answers any outstanding questions or issuesŒŒ

Think about communication

• Discusses the business needs for improved communicationŒŒ
• Overviews the module contentŒŒ
• Highlights the learning outcomesŒŒ

Thinking preferences and communication

• Understanding how thinking preferences effect the way we communicateŒŒ
• Understanding your own communication styleŒŒ
• Understanding why other people sometimes misunderstand youŒŒ

Learning languages

• Extensive practice in communicating from the different quadrantsŒŒ
• Extensive practice in avoiding communication breakdowns and misunderstandingsŒŒ

Some people I communicate with

• Identifying the communication styles of people you communicate with regularlyŒŒ
• Identifying any potential difficulties you experienceŒŒ

Planning a challenging conversation

Planning for and practising communication challengesŒŒ

The Whole Brain Communicator™

Using the Whole Brain Model™ to prepare for communicationsŒŒ

Next 24 hours—from insight to action

• Reinforcing the learningŒŒ
• Action planningŒŒ

On-the-job application

Initiates the transfer of skills to the job, in specific situations ŒŒ

Module summary

• Reviews the module contentŒŒ
• Reinforces the key learning points